Answers
to Purchasing FAQ's
How
are prices determined?
All of the work is reasonably priced, generally based on
the size of the piece. The prices of the paintings, prints,
and cards I have available are shown on the individual art
detail pages found within this site. Unless otherwise noted,
customers are responsible for insured
shipping charges.
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Are
all art works on this site available for sale?
Original paintings shown on this website are generally available
for sale directly from the studio, unless the work is marked "sold". On occaision certain paintings listed on the site may be on consignment at a gallery; in which case we can put you in touch with the appropriate dealer. In general, we try to keep the website very up to date,
listing artwork we have on hand. To make a purchase or inquire about any of the
artwork shown on this website, you may purchase via Paypal online (where available) or by contacting
us directly at toll free at the studio
at 1-877-DIAL-ART (804-254-1008 in Virginia). If we are
not immediately able to get to the phone, we return calls
twice daily, so please leave a voicemail message with your
contact information and the best time to reach you, and
we be happy to call you back.
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What
form of payments are accepted and how are payments processed?
Credit Cards:
If
you would like to pay for your purchase by credit card,
we accept MasterCard and Visa, as well as other forms of
payment in U.S. currency through Paypal, our secure money transfer
agent. You do not have to have a Paypal account to make payments. The purchasing process is
safe and very simple. If a "buy now" or "add to cart" button is available next to a painting, just click on the link and follow the instructions on the Paypal site. Otherwise, you may also just call us or email us and request
a Paypal invoice for the painting you would like to buy.
We will then prepare your invoice and send it to you in
an email, whereby you can follow the link within to Paypal's
secure, encrypted site to complete your transaction. Follow this
link to find out more about how Paypal works. Click
here to view their privacy statement.
Checks:
We accept checks and money orders in US currency, drawn
on US banks. Purchases will be shipped once funds have been
collected from the purchasing bank. Please allow 7-10 business
days for check processing. Please make checks payable to
Jennifer E. Young and mail to PO Box 6792, Richmond,
VA 23230.
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Can
I commission a painting of a specific size or subject? If
so, how?
Yes! The best thing to do is to contact
us. We will be happy to discuss your needs by phone
or email and explain our process for commissions.
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How
is the Artwork Shipped?
All art works are carefully packed, insured, and shipped
by ground with common carriers such as USPS Priority Mail,
Federal Express or UPS. If the work is oversized and unable
to be shipped via common carrier, we can make arrangements
to send the order via a carrier who specializes in packaging
and shipping artwork. We have more information about shipping
available on Jennifer's blog.
To
the buyer, we ask that you please make arrangements to be
home when your package is due to arrive. The carrier should
make up to 3 delivery attempts, but if no arrangements are
made to receive the package on the 3rd attempt, the shipment
will likely be returned to us, the sender. We can make arrangements
to re-ship the package, but at that point the buyer will
have to assume further shipping costs. You should inspect
the shipment on arrival. If a work is damaged, please call
us immediately concerning the damages so that we can report
it to the carrier within 48 hours of receipt of shipment.
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How
Much Does Shipping Cost?
For a limited time we are offering free standard one-way shipping* for giclee prints, framed or unframed paintings in canvas sizes measuring up to 24x30", or for unframed paintings and giclees in sizes 24x36" or larger. This offer applies to destinations in the continental United States. *Shipments are made by common carrier such as FedEx or UPS ground and USPS, depending on size. Shipments may be expedited for an additional
charge. *Offer excludes Cafe Press items (mugs, cards, etc.) For other exclusions and International customers please contact us
for a custom shipping quote and for additional details. Any shipping costs are prepaid at the time of purchase.
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Is
the artwork framed?
Jennifer
offers both gallery wrapped paintings and paintings done
on standard profile canvases. Gallery wrapped canvases have
a 1.5" profile and are painted out to the edges on
all four sides. These paintings are offered unframed, being
complete as they are and ready to hang. You may also frame
them through your own framing source, should you wish to
do so.
The
regular profile paintings are done either on stretched canvas
or canvas-mounted wood panels. You have the option to purchase
these works framed or unframed, unless otherwise noted on
the individual art work pages. In most cases the available
frame is a gallery quality wood frame with a gilded, gold metal
leaf finish. Please contact us
to verify what frame offering is available for the painting
you are interested in purchasing. Keep in mind that shipping
costs can be reduced by purchasing the work unframed. Also,
since framing is an important component of how a work of
art is presented (which is largely based on personal taste),
the owner of an art work is often the best person to select
the frame.
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What
is your return policy?
First, we're delighted that some of Jennifer's collectors
have shared their testimonials
about Jennifer's art and their art buying experience!
Here is our guarantee:
Feedback from our clients
tells us that the actual art work far exceeds the viewing
experience of the images you see online. And while we do
our utmost to display images with clarity and color accuracy,
we realize that viewing art on the web still has its limitations
and challenges. Therefore we are happy to accept returns
within 14 calendar days of receipt, if for any reason you
are not pleased with what you receive*. This policy also
extends to commissioned artworks, except in the rare instances
where the artists deems the commission too specialized to
offer for resale. (*Sorry, but at this time, we cannot accept
returns on special ordered limited
edition giclée prints.)
When
returning artwork, please ensure that it is professionally
packed, insured and shipped with tracking number. If the
artwork and framing is in its original condition we will
gladly guarantee a full refund for the purchase price.
Costs for adequate packing, insurance, and shipping on
returned items are the responsibility of the buyer.
Please contact us before
returning any items.
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Copyright
Notice:
The
artist retains the copyright for all works of art. Sale
of the artwork does not imply transfer of copyright ownership.
COPYRIGHT POLICY
Web
design ©Jennifer E. Young, All rights reserved. The
design of this website, as well as all words and images
herein are my original content and protected under U.S.
and International copyright laws. Nothing may be copied
or downloaded without my explicit permission.
Images
and blog
content ©
Jennifer E. Young, All rights reserved.
NO
COMMERCIAL USAGE
If
you would like to feature one of my original images or blog
content on your noncommercial website or blog, please ask
permisson first by contacting me.
If permission is given, it will be under the condition that
you include my name as an authorship credit and provide
a link to my website
or blog
directly within, beside or beneath the image or content.
Credited excerpts from my blog may be permitted, but cannot
serve as the only content on an off-site blog. I do not
permit full content usage. This
site has an excellent explanation of internet copyright
issues and acceptable use.
I
retain full copyright to all of my content and my images
and they cannot be applied to commercial usage in any way
without my permission. Commercial usage includes, but is
not limited to, blogs with ads or other income generating
elements. Under no circumstances do I allow my content
to be used on splogs (sites that are set up as blog farms
for the sole purpose of keyword/link spamming or earning
revenue from ads). If you are unsure if your use may
breach my copyright, please just contact
me to discuss your project. Thank you!
NO
HOTLINKING
Please,
no hotlinking to images hosted on my domain. It increases
the load time to my site and uses up my bandwidth, which
I have to pay for.
Thank
you!
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Re
sale and Moral Rights:
The purchaser acknowledges that the artist retains all copyright,
including reproduction rights, on the piece of art. No changes,
including mutilation, are to be made to the art after purchase
of the art without the written consent of the artist. The
art is not to be shown at public exhibition without the
written consent of the artist. Any sale or change of ownership
must be reported to the artist so that the provenance of
the piece of work may be maintained thus assuring its continued
increase in value. Five percent of the gross of any such
increase is payable to the artist. All international laws
regarding the sale and resale of art and copyright apply.
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Answers
to Website and Navigation FAQ's
Where
are prices posted?
Prices for both paintings and prints are posted on the individual
artwork pages. If you look in each themed gallery you will
see small thumbnail images. Click your mouse on the small
images to get an enlarged picture and other detailed information
such as pricing, availability and dimensions.
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When
I look in the painting galleries, I see small 100 pixel
images. Can I see larger versions?
As you browse through each themed gallery you will see small
thumbnail images. Click your mouse on the small images to
get an enlarged picture. None of our online images exceed
an image resolution of 72 dpi, which is usually sufficient
enough to view the image online.
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I
keep seeing use of the words "we" and "us".
Who are"we" and "us"?
Good question! We are a husband and wife team. Jennifer
Young is the creator of this website and all of the content
and artwork showing herein. Jennifer's husband Dave Webb
is her business manager.
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Other
Questions?
Please feel free to contact us
through this web site, or phone us toll free
at 1-877-DIAL-ART. If you leave us your phone number
we will also gladly call you to discuss any questions.
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