Are all art works on this site available for sale?
Original paintings shown on this website are generally available for sale directly from the studio, unless the work is marked "sold". On occasion certain paintings listed on the site may be on consignment at a gallery; in which case I can connect with the appropriate gallery or dealer. In general, I try to keep the website very up to date, listing artwork I have on hand. To make a purchase or inquire about any of the artwork shown on this website, you may call the studio toll-free in the USA at 1-877-DIAL-ART (804-677-6559 is the localVirginia number). Unless I'm on a painting trip I generally return calls twice daily, so please leave a voicemail message with your contact information and the best time to reach you, andI be happy to call you back.
What form of payments are accepted and how are payments processed?
If you would like to pay for your purchase by credit card, I accept MasterCard and Visa, as well as other forms of payment in U.S. currency through either Paypal or Square. You do not have to have a Paypal account to make payments. The purchasing process is safe and very simple. If a "buy now" or "add to cart" button is available next to a painting, just click on the link and follow the instructions on the Paypal site. Otherwise, please call us or email us and request an invoice for the painting you would like to buy. We will then prepare your invoice and send it to you in an email, whereby you can follow the link a secure, encrypted site to complete your transaction. Follow this link to find out more about how Paypal works. Click here to view their privacy statement.
Checks: We accept local checks and money orders in US currency, drawn on US banks. Purchases will be shipped once funds have been collected from the purchasing bank. Please allow 7-10 business days for check processing. Please make checks payable to Jennifer E. Young and mail to PO Box 153, Ashland, VA 23005.
Can I commission a painting of a specific size or subject? If so, how?
Yes! The best thing to do is to contact us. We will be happy to discuss your needs by phone or email and explain our process for commissions.
How is the Artwork Shipped?
All art works are carefully packed, insured, and shipped by ground with common carriers such as USPS Priority Mail, Federal Express or UPS. If the work is oversized and unable to be shipped via common carrier, we can make arrangements to send the order via a carrier who specializes in packaging and shipping artwork. We have more information about shipping available on Jennifer's blog.
To the buyer, we ask that you please make arrangements to be home when your package is due to arrive. The carrier should make up to 3 delivery attempts, but if no arrangements are made to receive the package on the 3rd attempt, the shipment will likely be returned to us, the sender. We can make arrangements to re-ship the package, but at that point the buyer will have to assume further shipping costs. You should inspect the shipment on arrival. If a work is damaged, please call us immediately concerning the damages so that we can report it to the carrier within 48 hours of receipt of shipment.
How Much Does Shipping Cost?
Please contact us for a custom shipping quote and we will determine the most economical method of shipping for you (unless you specify otherwise). Prices can often be significantly reduced by shipping artwork unframed. Any shipping costs are prepaid at the time of purchase. See below for some general information about the most common shipping methods:
FedEx Ground is typically used for frame sizes 24x30" or less (although there are many exceptions for art framed with wider or deeper frame styles). Ground packages must be no greater than 165 inches of combined length and girth determined by the outside dimension of the package (not the outside dimension of the painting or frame). The charge will reflect the FedEx rate for the actual weight of the box or the dimensional weight, whichever is greater. Dimensional charges are first applied when a package exceeds 84 inches of combined length and girth (generally the equivalent of a 16x20" frame). Anything exceeding this size gets charged the larger of the actual weight or dimensional weight. A package is considered “oversize” when it exceeds 130 inches (this is generally the equivalent of a 24x36" frame). Packages over 130 inches are charged an “oversize” charge by FedEx.
International packages or those exceeding ground dimensional requirements may be shipped via Common Carrier (unless you specify an alternative company).
This method should be used as a last resort and only in a time sensitive situation. Charges are significantly more expensive than ground.
Please be prepared for fluctuating shipping charges due to the volatile gasoline situation. Fuel surcharges can be significant and are applicable to all methods of shipment.
If you receive a damaged package, please notify us within 48 hours of receipt. Please retain all shipping material for inspection by the carriers. If you have discarded the packaging materials, there will be no recourse for claim or replacement. Please inspect your package immediately. If there is visible damage to the exterior of the carton, please alert your delivery company, if they are present, and have them note the damage on the freight bill. This will greatly assist in the claim process.
Please contact us for a custom shipping quote and for additional details. Any shipping costs are prepaid at the time of purchase.
Is the artwork framed?
Jennifer offers both gallery wrapped paintings and paintings done on standard profile canvases. Gallery wrapped canvases have a 1.5" profile and are painted out to the edges on all four sides. These paintings are offered unframed, being complete as they are and ready to hang. You may also frame them through your own framing source, should you wish to do so.
The regular profile paintings are done either on stretched canvas or canvas-mounted wood panels. You have the option to purchase these works framed or unframed, unless otherwise noted on the individual art work pages. While we do not offer a full-service frame shop we have framing options for most painting sizes in a limited number of styles. In most cases the available frame is a gallery quality wood frame with a gilded, gold metal leafor black finish. Please contact us to verify what frame offering is available for the painting you are interested in purchasing. Keep in mind that shipping costs can be reduced by purchasing the work unframed. Also, since framing is an important component of how a work of art is presented (which is largely based on personal taste), the owner of an art work is often the best person to select the frame.
What is your return policy?
First, we're delighted that some of Jennifer's collectors have shared their testimonials about Jennifer's art and their art buying experience!
Here is our guarantee:
Feedback from our clients tells us that the actual art work far exceeds the viewing experience of the images you see online. And while we do our utmost to display images with clarity and color accuracy, we realize that viewing art on the web still has its limitations and challenges. Therefore we are happy to accept returns within 14 calendar days of receipt, if for any reason you are not pleased with what you receive*. (*Sorry, but at this time, we cannot accept returns on special ordered giclée prints that may be offered.)
When returning artwork, please ensure that it is professionally packed, insured and shipped with tracking number. If the artwork and framing is in its original condition we will gladly guarantee a full refund for the purchase price. Costs for adequate packing, insurance, and shipping on returned items are the responsibility of the buyer. Please contact us before returning any items.